HERE ARE THE OPTIONS:

1.

Look through the frequently asked questions section (below).

2.

Search the video library.  Chances are we have already created a solution you can watch.

3.


Search the blog.  We offer solutions daily and chances are we have covered your topic.

4.

Submit a trouble ticket (below), and we will respond.
*We are currently unable to offer phone support.  However, in some cases, we can create a custom video tutorial for you.  Please ask, we love making videos.

FREQUENTLY ASKED QUESTIONS:

I am upgrading to a new version of photoshop or product.  Do i have to buy my actions again?
No way.  While other companies will indeed charge you at least 50%, we will not.  Send us a message and we will get the new version to you, free of charge.
my brushes won't work.  when i try to use them nothing happens.
Don't worry, there are a couple of things that might be happening.

1.  Make sure you are painting on the layer mask with the opposite color of the mask. (black mask = white brush, white mask = black brush).  See this tutorial on the blog.
2.  Make sure that your brush opacity is set to a value greater than 0.
3.  Make sure that the brush mode is set to Normal.  Brushes will only work in Normal mode
why can't i find the photo effects folder (pc installation elements 7-10)?
Sometimes files and folders are hidden.  Please follow this path to unhide your folder:
      My computer > C: > Organize (top left) > Folder and search options > View Tab > Show hidden files, folders, and drives.
      Once this is complete, try the installation again.
error message:  can't upload into photoshop or elements
You MUST first unzip the file.  There are many files contained inside the compressed (zipped) folder you download upon purchase.  Many of them are files that include instructions and terms of use.  First unzip the file to retrieve the .atn file (Action File).
MAC USERS:  Double click on the file.  A new file will be created that is unzipped.  Please install from this file.
PC USERS:  Right Click> Extract All.  Save the new unzipped file to a safe location.  Please install from this file.
CAN I HAVE A REFUND?
No.  As stated on each page "due to the nature of the products and per industry standard, all transactions are final".  The reason for this rule is that we have no way to re-capture the product  or ensure that you will not use it in the future.  We do however, offer an amazing support system and are willing to quickly help you in any way possible.
Why don't you make actions for photoshop Elements 7-10 anymore?
With the release of Photoshop Elements 11 in September, 2012 we began to phase out compatibility for earlier versions of Photoshop Elements.  Photoshop Elements 11+ offers an improved way of installing and using Actions both for the user and MLC, the developer.  All overlays continue to be compatible with the earliest versions of Photoshop Elements.
Technical Support is available Monday-Friday 9:00am-7:00pm EST.  
​*Many times, we check outside of these constraints for emails and trouble tickets.  We do our best to get back to you quickly, but please note that it may take up to 24 hours for a response.

    Submit A Trouble Ticket